VoIP QoS on Cisco 3560 Switches with Polycom and Cisco IP Phones

Today we are going to setup network Quality of Service (QoS) for Voice over IP (VoIP) traffic generated by Polycom and Cisco IP phones. Our goal here is to tag the VoIP packets so that they are placed in a priority outgoing queue so that if the available bandwith is saturated, then the VoIP packets will be the last ones to be dropped by the switch. VoIP is a delay-sensitive application while bulk data transfers are not. When a switch port gets more data that it can handle, the switch will start dropping packets. If a VoIP packet is dropped, people having a conversation will hear a glitch. We don't want that and this is why we must treat the VoIP packets differently than other data packets.